WHERE IS MY ITEM

All our cards are despatched from our cheeky unit  Huntingdon, Cambridgeshire. These cards then enter into the Royal Mail network on the evening of despatch.

Please remember that First Class items are not a guaranteed next day delivery. Whilst we expect 90% of our cards to arrive the next working day, depending on the size and the amount of cards you order, it may take up to 3 working days to arrive.

Please make sure you allow enough time for your cards to arrive - have a look at our Card delivery and postage information to find out more.


Order Placed (UK) Sent by us Estimated arrival
If possible, we recommend you allow 3 working days for delivery from the ‘Sent by us’ date.

Before 2pm Mon-Fri

Same day

The Royal Mail advise that 90% of first class post in the UK will arrive the following working day (excluding Sunday), unfortunately the other 10% can take up to 3 days.

No Saturday Dispatch


After 2pm Mon-Thurs

Following day

After 2pm Fri

Following Monday

Saturday & Sunday

Following Monday

Public Holidays

Following working day


Once your cards have been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems. If your card(s) have still not arrived after the delivery times stated have passed please email - sales@cheekychopscards.co.uk and we will organise for the card to be reprinted.



**PLEASE NOTE ** ALL OTHER ITEMS WILL REQUIRE A PRODUCTION TIME AS STATED IN THE PRODUCT DESCRIPTION. PLEASE ADD THIS TIME ON TO YOUR DELIVERY. IF YOU HAVE ORDERED A MIX OF ITEMS - PLEASE USE THE LONGEST DELIVERY TIME.


Royal Mail Delivery Timescales (once we've dispatched your order):
1st class: 1 to 3 workings days
2nd class: 3 to 7 working days
Europe: 3 to 10 working days
International: 5 - 10 working days (excluding the time your parcel could be held at customs)

RETURNS POLICY

If you don't like it, send it back - simples. Please send back to the following address with all paperwork. Without paperwork we won't know where the item has come from.

MARK FOR THE ATTENTION OF RETURNS

Special Days Designs Ltd
(Cheeky Chops Cards & Wanky Candles)
Unit 12
Halcyon Court
St Margaret’s Way
Stukeley Meadows Industrial Estate,
Huntingdon 
PE29 6DG


FAULTY OR DAMAGED ITEMS

If you receive your item and it is broken or faulty please contact us and send a photo of your item so we can investigate the issue and sort the problem out for you.

Send your details
  • Name / Order Number / Postcode
  • Photo
To sales@cheekychopscards.co.uk . Please allow 1-2 working days for us to come back to you.