From 10th May 2018 we are now offering free shipping on everything we do.
Greetings cards will be sent 1st class and all other items will be sent 2nd class with an option to upgrade your postage at the checkout.
SHIPPING AND PRODUCTION TIMES
Greetings cards will be sent 1st class within 1 working day
All other items will be sent 2nd class with an option to upgrade at the checkout.
PENS, WINE LABELS
Please allow production time on the following items.
(Current production times are 2-3 working days)
MUGS, BAGS, CANDLES, SOCKS, CUSHIONS, CLOTHING AND ALL SPECIAL OFFER
ORDER NOT ARRIVED
If your order hasn't arrived within 5 working days, it may be waiting to be collected from your local sorting office.
We take as many steps as we can to ensure your item arrives with you, when we send via the Royal Mail.
All items are sent via a Franking machine with a unique number to ourselves, so if there is a payment issue, we will be charged and the item will still arrive with you
Everything we send has a clear return address detailed on the item.
So, if there is a reason it is not delivered it will be sent back to us in good time.
Please allow time for your item to be made and sent, allowing for production time on top of postal time.
THE NEXT STEP.
1 - Please check your address details, we can only send to the address you have supplied.
2- Check with your sorting office to see if they have your item. They do not always leave a card.
3 - Make sure you have given enough time for your item to be delivered.
If the item has not been delivered it will be returned to us is 10-20 working days via the Royal mail.
WHAT CAN WE DO TO HELP?
or by clicking the direct link below.
All claims will be processed within 1-2 working days. Refunds will be processed once a missing item claim has been
filed with the royal mail.
ROYAL MAIL LINK TO LOST ITEMS PAGE