We aim to dispatch orders within 3 working days of receiving your order (see above for specific event updates). Mugs, Towels, Clothing & Custom Orders may take longer. Some mugs & towels may be shipped separately to the rest of your order due to stock levels. Masks can take around 10 working days so if you're ordering more than just a mask & you're in a rush for the rest of the order please place 2 separate orders.
Once dispatched the delivery timescales are below (these timescales are not guaranteed and can change at any time. Please see www.royalmail.com for latest updates - Royal Mail are currently experiencing lots of delays (10 working days in some cases).
Our collection times are Monday - Friday 5pm (excluding bank holidays)
We're always in the office thinking up new ideas and getting your orders ready as quickly as we can. We even work Sundays and Bank Holidays (yay for you, not so yay for us) which does mean if your order is marked as dispatched out of 'working hours' it will be collected the next working day.
Royal Mail Delivery Timescales (once we've dispatched your order) - please note that at present, there can be up to an additional 15 working days on top of the below dates due to Royal Mail backlogs
1st class: 1 to 3 workings days
2nd class: 3 to 7 working days
Europe: 3 to 10 working days
International: 5 - 10 working days (excluding the time your parcel could be held at customs)
If you're looking for info on missing orders you can have a look
We've also got lots more (boring) information on our page.
All of our orders are shipped in branded packaging. So if you're ordering in secret you'll need to enter an alternative delivery address at checkout :)