WHERE IS MY ITEM?
All of our Cards are dispatched from our Cheeky Unit in Huntingdon, Cambridgeshire. These cards then enter into the Royal Mail network on the evening of dispatch.
Please remember that First Class items are not a guaranteed next day delivery. While we expect 90% of our Cards to arrive the next working day, depending on the size and the number of cards you order, it may take up to 3 working days to arrive.
Orders placed before 2pm Monday – Friday will be dispatched on the Same Day. Orders placed after 2pm or on a Weekend / Public Holiday will be dispatched on the Next Working Day.
Royal Mail Delivery Timescales (once we’ve dispatched your order):
1st class: 1 to 3 workings days
2nd class: 3 to 7 working days
Europe: 3 to 10 working days
International: 5 – 10 working days (excluding the time your parcel could be held at customs
Once your cards have been dispatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems. If your card(s) have still not arrived after the delivery times stated have passed, please email – firstname.lastname@example.org and we will organise for the card to be reprinted.
PLEASE NOTE – All Other Items will require Production Time as stated in the Product Description. Please add this on to the usual delivery times. If you are ordering multiple items, please use the longest delivery time.
HOW DO I RETURN AN ITEM?
If you don’t like it, send it back – Simples! Please send back to the following address with all paperwork. Without paperwork, we won’t know where the item has come from.
Special Days Designs Ltd
(Cheeky Chops Cards & Wanky Candles)
St Margaret’s Way
Stukeley Meadows Industrial Estate,
MY ITEM IS DAMAGED / FAULTY, WHAT DO I DO?
If you receive your item and it is broken or faulty, please contact us and send a photo of your item, so we can investigate the issue and sort the problem out for you ASAP.
Send your Details
- Name / Order Number / Postcode
To email@example.com. Please allow 1-2 working days for us to respond.